BIT SERVICE - Technical Support Units
BIT Sp. z o.o. offers comprehensive and reliable service operating 24/7, 365 days a year. We guarantee a quick response time to reports (up to 30 minutes) and efficient repairs (from 2.5 hours, depending on SLA priority). Our service structure has been designed to ensure the highest quality of service and minimize the risk of downtime.
BIT Sp. z o.o. service is a guarantee of reliability and security. Thanks to our comprehensive structure, qualified personnel, and professional equipment, we are capable of meeting every challenge. By choosing our technical support services, you gain a partner you can rely on.
BIT Sp. z o.o. service is a guarantee of reliability and security. Thanks to our comprehensive structure, qualified personnel, and professional equipment, we are capable of meeting every challenge. By choosing our technical support services, you gain a partner you can rely on.
Service Structure
Our service consists of specialized and closely cooperating units:
- Customer Service Center (CSC): The heart of our service is the CSC located in Białystok. It is here that we monitor IT systems, handle service requests, and coordinate the work of field technicians across the entire country. Our staff possesses extensive technical knowledge and utilizes advanced tools such as digital maps, devices for locating technicians, and dedicated project databases. This enables them to quickly and effectively decide on dispatching the appropriate service team to the reported location.
- Technical Coordinators: : In situations requiring specialized knowledge or higher-level intervention, our Technical Coordinators step into action. They are experienced experts who oversee the work of the CSC and Service Teams, and have the authority to coordinate the activities of other subcontractors involved in the project. Their knowledge and experience guarantee an effective resolution to even the most complex problems.
- Service Teams: Available 24 hours a day, our Service Teams are located on the outskirts of major cities, ensuring quick access to critical points of the system. Our technicians are qualified specialists with broad electrotechnical knowledge, possessing the necessary certifications and trained in the operation and service of the devices used in our projects.
- Regional Logistics Points: Our nationwide network of Regional Logistics Points serves as a base for our Service Teams. These locations stock essential spare parts and tools, enabling quick and efficient repair execution.
We specialize in the maintenance and service of:
- Road Safety Infrastructure (BRD)
- Radio, fiber-optic, and satellite communication systems
- Server rooms and data centers
- Special-purpose vehicles, Command and communication centers
- Surveillance, alarm, and access control systems
Service Team equipment
Equipped with professional tools and equipment, our Service Teams can perform comprehensive diagnostics and repairs:
- Electrical and mechanical repair kitsh
- Telecommunication signal meters (ISDN, PCM, E1, SDH, etc.)
- Fiber optic reflectometers and splicers
- Radio frequency and path meters (spectrum analyzers)
- Other tools required to complete the work
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