Innovation and flexibility

• Automatic request management - intelligent classification, prioritization, and forwarding of tasks to the appropriate units.
• Integration with external systems – possibility of connecting to CMS/BIP, reservation systems, e-services, and customer relationship management tools.
• Personalization and scalability – customization of appearance, functionality, and organizational structure according to user needs.
• Mobile applications – dedicated mobile applications for residents or customers, enabling immediate submission of requests, and a specialized solution for field workers.
• Analysis and reporting – task completion monitoring, data analysis on the management dashboard, and generation of detailed performance reports.

Key functions

• Request management – intuitive problem logging, filtering, grouping, and merging of duplicates to optimize work.
• Resource management – a central database of vehicles, tools, infrastructure, and their technical condition.
• Communication and notifications – automatic information about changes in requests, integration with emails, and SMS notifications.
• Additional modules – waste management, participatory budgeting, surveys, public consultations, electronic queuing, and air quality monitoring.
• Service process support – full control over SLAs, response time monitoring, and automatic assignment of requests to the appropriate departments.

For Administration

SmartSite Lupe is an advanced, open, and future-oriented tool that is changing the face of local community management. Built with the dynamically changing needs of local governments and residents in mind, the system acts as a bridge connecting local authorities with citizens.

SmartSite Lupe is more than a platform - it is an idea that redefines the relationship between local government and the community. The system supports participation by involving residents in decisions affecting their environment. It is a new quality in communication and management - transparent, effective, and intuitive.

• Increased efficiency – optimization of infrastructure and process management, elimination of unnecessary bureaucracy.
• Better communication – quick notification of residents about important matters, involvement of the community in local life.
• Cost reduction – reduction of expenses through automation of requests and streamlining of problem handling.
• Transparency of actions – full control over requests and their history, improvement of public service quality.
• Information about events, waste collection system, or air quality.
• Quick access to e-services and contact with local authorities.

Local government closer to residents – the concept of participation:

SmartSite Lupe is the answer to the needs of modern cities and municipalities. It supports the idea of active involvement of residents in local affairs, giving them a real impact on shaping the space in which they live. The easy-to-use interface enables:

• Reporting problems and suggestions for changes in the immediate vicinity.
• Reminding about waste collection dates and support in waste sorting
• Handling complaints and requests regarding waste collection
• Real-time monitoring of report implementation.
• Tracking important local events
• Active participation in social life through surveys

Innovative and open-ended solution:

• Integrated e-services: SmartSite Lupe offers a single point of access to a wide range of functions, from reporting problems to integration with other products such as participatory budgeting, appointment booking, and event organization.
• Flexibility and personalization: the system adapts to the needs of each individual, allowing for modifications to its appearance and functions.
• Technologies of the future: process automation, advanced analytics, spatial data, and integration with existing systems enable effective infrastructure management.

Key features of SmartSite Lupe for administration:

• Requests and management:
  • Easy submission of requests via mobile app, web forms, email, or call center.
  • Automatic assignment of requests based on their characteristics.
  • Searching, filtering, and grouping requests, merging duplicates.
  • Extensive system configuration, allowing adaptation to any need and organizational structure.
  • Mobile applications for residents and field services (Android, iOS).
• Support for local governments:
  • Management dashboard with extensive statistics and reports.Monitoring of request execution and analysis of critical areas.
  • Management of facilities and service resources, including vehicles, tools, and waste collection points.
  • Full visual customization to your needs – websites and mobile applications can have different colors, logos, and names.
• Extensive modules:
  • Waste Management: Collection schedules, complaints, integration with waste declaration databases.
  • Contracts and service quality (SLA): tracking the work of contractors and your own departments.
  • Surveys and Public Consultations: Engaging residents in local life.
  • Comments and automatic email notifications about changes in requests – you don't have to keep track of changes yourself.
• Additional features:
  • Integration with CMS/BIP systems.
  • Mobile applications for field workers.
  • Automation of request handling and monitoring of SLA levels.
  • Extensive reporting and analytical tools.

For businesses

SmartSite Lupe is an advanced system designed to support companies in the effective management of processes and resources, as well as in building lasting relationships with customers and employees. It is a universal tool that combines modern technologies with flexibility, adapting to the specific nature of various industries.

• Process automation – elimination of manual request handling, reduction of errors, and optimization of operating costs.
• Faster response to requests – monitoring of progress, automatic assignment of priorities.
• Advanced analytics – generating reports for better team and infrastructure management.
• Improved customer and employee satisfaction – streamlined request handling, reduced response times, and elimination of organizational bottlenecks.
• Integration with ERP and CRM systems – consistent business process management, better control over information flow.

Key features of SmartSite Lupe for businesses:

• Request management:
  • Simple reporting of problems and tasks by employees or customers.
  • Automatic assignment of requests to the appropriate teams or specialists.
  • Complete history of request fulfillment, including response time monitoring.
  • Work accounting.
• Resource and object handling:
  • Comprehensive database of company resources, such as equipment, tools, and vehicles.
  • Integration with identification systems (QR codes, RFID, NFC).
  • Monitoring of resource usage and technical condition.
• Management dashboard:
  • Advanced reporting and data analysis tools.
  • Ready-made charts and statistics
  • Identification of areas requiring improvement.
• Communication and collaboration:
  • Effective management of information flow within the company.
  • Automatic notifications and reminders for teams.
  • Easy integration with emails and mobile applications.

Benefits for your business:

• Enhanced efficiency:
  • Process automation reduces the workload on employees and allows them to focus on key tasks.
  • Faster response to requests and better work organization.
• Better decision-making:
  • Access to detailed reports and analyses supports accurate business decision-making.
  • Identifying areas for optimization thanks to advanced analytics.
• Building relationships with customers and employees:
  • Transparency in communication builds trust.
  • Intuitive tools facilitate contact and collaboration.

Tailored to your industry:

Whether you manage infrastructure, serve customers, or coordinate teams, SmartSite Lupe provides solutions perfectly tailored to your specific needs. From manufacturing and service companies to municipal authorities, everyone will find tools here to streamline their daily work.

Why choose SmartSite Lupe?

• Modern technologies – automation, analytical algorithms, spatial data.
• Full technical support – system customization and expert support at every stage of implementation.
• Scalability – the system grows with the organization, adapting to new challenges and market requirements.
• Intuitive interface – easy to use for all users, minimizing the need for training.

They trusted us

SmartSite Lupe has gained recognition from many local governments and companies, receiving awards in competitions such as “IT Leader” and “IT Wings in Administration.” The platform excels in a variety of sectors, from urban infrastructure management to comprehensive service request handling in industry and services. Join the community of users and see how SmartSite Lupe can improve your organization!